Customer Service

If you need to reach us directly to ask questions about a particular product, order, or policy, the best way is to reach out to via our Contact Us Page or via email

If you'd like to contact is via phone directly, please call us at +1 858 682 2555 and select the menu option that best directs your call.

Shipping, Orders & Returns

Your sanity and satisfaction are our top priorities. Since we understand your fear when buying clothing online, we are as lenient as possible with our return policy, within reason. And, of course, feel free to Contact Us with any specific questions you may have about a particular style.

Shipping and Delivery

Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place with DarkOutlet late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once. All Shipping and Delivery charges are outlined in the checkout process.


If for some reason you are not pleased once you've received your item(s), we will take them back for exchange or refund. The item(s) must be SHIPPED within 15 days from the date UPS or USPS claims the package was delivered (based on carrier tracking information). Travel time for the package to make it from you to us is not included in this 15 day count.

Although we may be more lenient with the 15 day limit if extenuating circumstances apply, we will not refund your money if the item(s) is not returned to us within the 15 days! We cannot be held responsible if you went on vacation to Europe for 4 months and forgot to send the pants back before you left, your computer had a virus and you couldn't get online to contact us (there's always the phone!), or your dog ate your homework, so to speak.

We also WILL NOT issue a refund for the shipping fees unless caused undue delay to your order or you received items other than what you ordered! Changing your mind about an item or an order you placed after you receive it is your prerogative but we are not responsible for shipping charges if you do so.

Refunds and exchanges are generally completed within 7-10 business days from the day we receive your product back. Depending on your bank’s policy, a refund may not show up on your account for up to one billing cycle.


You may return any regular priced item for a full refund (excluding shipping) to the credit card on file or issued as a refundable store credit. We cannot and will not refund directly to your bank via a wire transfer, nor can we refund to another credit card other than the card you used to purchase the clothes.


You may return any sale item for a non-refundable store credit to be used toward any other order in the future. Our store credits currently have no expiration date.

How to Return an Item

The easiest way to process a return is to email us at Please reference your original order number and we will issue you a Return Authorization Number and additional shipping details.

Click to Send an Email and Begin the Return Process

Please do not just ship products to our offices without FIRST receiving a Return Authorization Number.